Privacy Policy and terms


Acceptance of terms and conditions

Before you confirm your agreement to these terms, please make sure you understand all of the below points. In consideration of your use of our services, you agree to provide true, accurate, and complete information about yourself when prompted. Resu-mate has the right to reject your order if your information is inaccurate, untrue, incomplete, or hinders Resu-mate's ability to fulfill its services in any meaningful way.  We reserve the right to change these Terms and Conditions at any time and without notice, and your continued use of our services following any change shall be deemed your acceptance of such change. It is your responsibility to check the Terms and Conditions of Use regularly for changes. You must be age 18 or older to use any services offered by Resu-mate. When using our services you affirm that you are ages 18 or older and fully competent to make online transactions.


Scope of work and free changes

The buyer will receive services according to the services the buyer paid for. After the buyer selects their order, the buyer will complete the order form to provide their refer-a-mate name (if applicable), pertinent information regarding the order, and targets and goals. If the new CV or Resume doesn't have a specific target or goal, the buyer can let us know and we'll keep it speculative. The buyer will be provided an with an email address on the order form to send their current CV or resume.

The buyers refer-a-mate has 24 hours to order at least a CV or resume or the buyers order becomes a normal order without the refer-a-mate offer. Following the first draft within 72 hours, unless the buyer has selected 'Fast Delivery' which is 48 hours after receiving the current CV or resume, the buyer has the opportunity to review and refine the new documents. All writing services come with unlimited revisions for 30 days. For a complete change of focus or career change charges will be applicable. All drafts and final documents are fully editable Microsoft Word documents.

If the document purchased has been delivered on time, Resu-mate will not accept responsibility for the customer’s failure or inability to download the completed document. All turnaround times are calculated from the time we have received the buyer's current CV or resume and/or completed order form providing us with enough information to write the buyer's documents. Turnaround time excludes weekends (Saturday and Sunday) and national holidays.


refer-a-mate

Place your order using the refer-a-mate option on CV or resume writing and let us know your mate's name on the order form before payment, your mate has 24 hours to order at least a CV or resume or your order becomes a normal order without the refer-a-mate special offer. Your mate can also get 50% off their personalised CV or resume if they refer-a-mate too in the same process.


More Interviews

We promise you will get more interviews, or we will rewrite your CV or resume for free. We want to make sure your professionally written CV or resume opens doors for you. So, if you are not receiving more job interviews within 60 days of receiving your CV or resume, we will write it again one time, free-of-charge. You must notify us by email within 90 days of receiving your final copy and provide proof of 5 or more failed applications within the 60 days.

 

COMPLAINTS

CV and resume, cover letter, follow-up letter, and thank-you letter writing is not an exact science and we're aware that people have differing views on what is a "good" CV or resume. We promise that we, as a company with extensive experience in CV and resume, cover letter, follow-up, and thank-you letter writing, will provide the best possible service and advice.


pAYMENT pOLICY

By purchasing a service made available through Resu-mate, you agree to pay the fees associated with the transaction, including but not limited to any transaction fees or taxes.

When making a purchase, the buyer shall make an upfront payment equivalent to the price of the service that the buyer chose. The buyer is able to make the payment through Paypal. All service prices that Resu-mate offers are shown in GBP currency. Therefore, the buyer will make payment using GBP currency regardless of location.


Refund Policy

It is impossible to guarantee a refund for the full price in case of cancellation. Once you make an order with Resu-mate, you acknowledge that we may start working on your order immediately after receiving it. If the customer has valid reasons for cancellation of the order, Resu-mate offers a cancellation policy to cover basic costs. You can receive 90% of the initial cost up to 24 hours after purchase. You can receive 50% of the initial cost up to 48 hours after purchase. We will not be obligated to provide refunds after the document is finished. The client will receive the refund within 30 days of cancellation order.

We reserve the right to not work with a client for whatever reason we choose. These reasons include, but are not limited to, a belief that the client’s resume is already of high quality, or a belief that we will not be able to adequately satisfy the client’s needs. If this is the case, we will refund the client the full amount of the payment that the client made.


Testimonials

By writing a testimonial for Resu-mate, you agree, give permission to, and grant us the license required to use your testimonial on pages of our site, Facebook page, Instagram page, and Twitter page. We are able to use the whole or parts of your testimonial. We reserve the right to edit any grammatical or spelling mistakes made in that testimonial. If you do not agree to these terms and conditions, do not submit a testimonial to us. If you wish to take your testimonial down, please contact us below.

 

cv/rESUME PRODUCTION AND AFTER SALES SERVICE

All CV or resume and writing documents are produced from information supplied by the client and Resu-mate will not be held liable for any misrepresentation resulting from missing, outdated, false or dishonest information being supplied.


USE OF WEBSITE

No content on this site may be copied/distributed without the express permission of Resu-mate.


iNFORMATION COLLECTED AND USE OF PERSONAL DATA

The only information we collect about you is the information you supply in connection with your CV or resume and any emails you send us. We are fully opposed to spam and will never release, sell or redistribute your details to anyone, ever!

Your personal information will be treated as strictly confidential and will not be passed on to any third parties. Personal information will only be collected for the purposes of processing your order and providing you with the best possible service.


limitation of liability

By using the site, you are agreeing that Resu-mate will not for any reason or circumstance, and regardless of legal theory, whether in tort, contract, or otherwise, be liable to you or any other party for any direct, indirect, incidental, consequential, punitive, or any other damages, however caused, and regardless of character, including without limitation lost profits, lost savings, loss of employment, or other data on your information handling system. This holds true even if Resu-mate has been advised of the possibility of any such damages. The foregoing limitation of liability applies to, but not limited by the following - Any damages arising out of or in connection with your access to, use of, or inability to use, the site (including any service offered on or through the site), or any errors or omissions in the content of, or performance of the software on, the site (including any service offered on or through the site). In jurisdictions that do not allow the exclusion of the above-mentioned damages, the liability of the company will be limited to the greatest extent permitted by law.


wARrANTY dISCLAIMER

Unless it is expressly provided otherwise in a written agreement between you and Resu-mate, our site, our service, and our material are provided to you "as is" and "as available" without warranty of any kind, unless such warranties are legally incapable of omission. In the jurisdiction that does not allow the exclusion or limitation of implied/explicit warranties, the liability of the company will be limited to the greatest extent permitted by law. Except for those mentioned, Resu-mate offers no guarantees regarding the effectiveness or timeliness of the services in meeting your employment needs or expectations. Resu-mate does not guarantee that the services provided will result in being hired, given interviews, positions being filled, employees being retained, or any change in income. Resu-mate does not guarantee that our site will remain error-free, free of viruses, Trojan horses, viruses, or harmful code. Resu-mate is not responsible or liable for any business, employment, hiring, salary and/or other compensation decisions that you make, regardless of the reason made.


iNDEMNIFICATION cLAUSE

You agree to indemnify, defend, and hold Resu-mate harmless from any claims, losses, expenses, demands, costs, liabilities, or damages, including but not limited to legal fees arising from the use of our Site or services or from the violation of our terms of services.


Changes to Terms of conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time and to do so without your consent. What constitutes a material change will be determined at our sole discretion. Read the disclaimer. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.


Termination

We reserve the right to terminate your right to use any of our services even if you have paid for the service for any reason, including providing misleading or false information, no cooperation with the execution of your order, fraudulent activity, or reason to believe you are causing harm to our servers or attempting to do so.